If after the 3rd reminder no action is taken, the ticket will automatically close after 20 days and you will receive the usual Closing Ticket Notification.

After 3 days, after 10 days, and after 17 days. After a ticket is opened, you will receive 3 reminders to take action. For example: Process of Auto-Closing Tickets: To help keep important tickets at the top of the stack, we have implemented a Ticket Auto-Close Process. To do this, we have implemented different tools to help enhance our ticket handling. We have specific notifications for ticket completions and ticket updates We’ve also have a small questionnaire when a ticket closes to see how you felt about the support, and if there are any points we can improve upon! Enhanced Service Level Agreement (SLA) Tracking To keep our focus on you, we have our enhanced SLA Tracking behind the scenes to make sure that the tickets are being handled in their SLA as fast as possible. Pioneer Client Portal & Email Notifications: Email Templates and Auto-Notifications: Our email templates make ticket information more visible and easier to understand. Check out the enhanced features of our client portal below! It gives you better self-service options.You gain additional contacts within our Team to help with issues and concerns.You get a better, clearer and more visible ticket handling process.

It provides consistency in communication between you and our Pioneer Team.

You get a much faster response time and resolution time and improve your overall service level.

How does having a dedicated support team benefit you?

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